Hoterway can be returned within 30 days if you are not completely satisfied with your purchase. For your return, the Hoterway has to be in perfect working condition and without any physical damage. In other words, the Hoterway has to be fit for resale.
To return your Hoterway, you should come to our facility with the product in its original packaging along with all the components you purchased with your order (thermostatic mixer, shower heads, etc.) and the original invoice. If you are unable to come to our facility, you should either send us your Hoterway (in its original box with all components and invoice) by carrier or contact us to arrange collection of the Hoterway from your home (collection and shipping costs to be borne by the customer).
In order to ensure that Hoterway is in full condition to be refunded and resold, the technical team will test the Hoterway and all of its components within 72 hours. After this period, if the Hoterway is ready for return, the refund will be made using the same method of payment with which the customer purchased it.
To request the return of your equipment, you must send an email to firstname.lastname@example.org, requesting the return and the reason, and attaching photos or videos if necessary to prove the problem identified.